The Real Cost of Customer Churn

Jason StevensCRM, customer churn

Customer Churn

As a sales manager has your sales force identified valuable customers in your database likely to switch to a rival? If your answer is no, it’s understandable: Finding and implementing a CRM that allows you reduce customer churn is extremely challenging, especially as you pursue broader wish lists encompassing sales pipelines, opportunities, tasks and reporting. In particular industries such as … Read More

Fighting Customer Churn with CRM Performance Graphs

Jason StevensCRM

Get Smart CRM Performance Graphs

There is one phrase from the Enterprise lexicon that is being adopted at ever-increasing rates by small business sales managers: Customer churn. With the rise of the Internet and cloud computing, sales managers are presented with both risk and reward in the form of increased competition and on-demand software that allows them to revolutionize their sales pipeline. Unfortunately while competition … Read More