In Pursuit of the 98% Rule in 21st Century CRMs

Jason StevensCRM, customer churn, Health Score, Scorecard

98 percent rule in CRMs

Kelly’s comments above reflect the key difference in “wants” and “needs” between a small business startup and an enterprise: Instant Gratification. The revolution in cloud computing personified by Wix, Dropbox, WordPress, YouTube, Mail Chimp, Grasshopper and a number of other virtual platforms that allow one-click installation and use has made users spoilt in the Internet age. And, deservedly so after … Read More

Peer Pressure: How Does it Work in GetScorecard?

Jason StevensCRM, Scorecard

CRM Sales Force Competition

The eternal, albeit tired, phrase “competition is good for business,” is perhaps even more applicable to your internal sales force, as you move your startup or small business into new growth opportunities in the period following the New Year. As a sales leader you are probably heavily focused on new sales, customer retention and helping your sales force identify the … Read More